Terms and Conditions

General

  • The terms "we," "us," "our," and "I" refer to MjlClarivate Journal Publications, and the services offered are provided exclusively by MjlClarivate Journal Publications.
  • By accessing, browsing, or using this site, you are agreeing to the terms and conditions outlined here, which may be updated periodically, and you are granted a limited right to enter, view, and use the site as long as you comply with these terms. If you do not wish to abide by these terms and conditions, you must stop using the site immediately.
  • In addition to these terms of use, the use of our website is also subject to the following policies:
    • Our privacy policy, which can be found here, governs the use of personal information. It outlines the types of information we collect, why we collect it, how we use it, under what circumstances it may be shared with third parties, and your rights regarding your personal information.
    • Our cookies policy, which governs the use of cookies and similar technologies on our website, outlines the types of cookies we use, their purposes, when they may be placed on your computer, and other related information, such as how to adjust your cookie preferences.
  • By utilizing our website, you acknowledge and accept the terms outlined in these Terms of Use. Additionally, by using our website, you give consent to the processing of your personal information as described in our privacy policy and the use of cookies as outlined in our cookies policy.
  • If you do not agree to the practices specified in these Terms of Use, our privacy policy, or our cookies policy, you are prohibited from using our website.

The Purpose of This Website and its Content

  • The information provided on this website (referred to as "Content") is intended solely for informational purposes and does not establish a business or professional services relationship with us. Such a relationship may only be established once you have placed a request for services through the website and it has been accepted in writing by MjlClarivate Journal Publications.
  • We reserve the right to take any necessary measures to ensure the security, safety, and integrity of our systems and protect the interests of our users. This may include steps to verify and validate the authenticity and enforceability of any service orders placed by you.

Billing and Fees

  • A valid tax invoice will be issued for each service, and you will be notified as soon as the deliverable is ready for download. Payment is required before the deliverable can be downloaded. The fees are based on the requested/purchased services, not actual usage, and are non-cancellable and non-refundable, unless specified otherwise in the Order Form.
  • Payments must be made in full without any set-off, counterclaim, or withholding, unless prohibited by law. The currency of payment will be specified in the order confirmation.
  • You are responsible for providing accurate billing and contact information, and updating us of any changes.
  • If any errors are later discovered in an invoice, a corrected invoice will be issued. If you have overpaid due to a billing error, your account will be credited or, if you have stopped using the service, a refund will be given promptly after your request and after deducting any other amounts owed by you to us.
  • Billing Dispute Resolution: If you have a disagreement regarding an invoice from us, you must follow the process outlined below to dispute it:
    • You agree to pay the invoice in full, unless you raise a valid dispute.
    • To properly dispute an invoice, you must: (i) provide evidence to support your claim that the charges or invoice are incorrect; and (ii) send this request for investigation to us within a month of the invoice date.
    • Upon receiving your dispute request, we will conduct a fair and appropriate investigation. After the investigation, if an outstanding balance remains, you must pay it within five business days.

Refund and Cancellation Policy

  • It is important to note that we do not offer refunds for changes of mind after an order has been placed. Once the order has been delivered, no full refund requests will be honored. Additionally, we do not provide refunds for the hours spent on the project, as they cannot be recuperated. Our products and services are non-refundable and come with no expressed or implied warranties.
  • However, you may ask for up to three free revisions if you are not completely satisfied with the quality of the product or service. If you still have concerns with the quality of the product or service, you may request a 50% refund of the paid fee amount. This request will be processed after we verify your claims regarding the quality of the product or service.
  • Please note that full refunds will not be provided once an order is completed and delivered. You may ask for three revisions if the product or service does not meet your expectations or project requirements. You may request a partial refund if you provide written feedback and disapproved revisions. Without written communication, we will not be able to consider any refund claims.
  • Customers who submit a charge-back without first speaking with MjlClarivate Journal Publication about a refund or discussing the case with the Account Manager will forfeit their right to a refund. MjlClarivate Journal Publication reserves the right to decline the refund request in such cases.
  • MjlClarivate is not responsible for a refund if the client's paper is rejected by the chosen journal, regardless of the reason, such as plagiarism or formatting issues.
  • Confirmed orders cannot be cancelled and no cancellation requests will be accepted.

Intellectual Property

  • The content available on this website, including but not limited to text, design, software, graphics, audio, video, HTML code, and data, is protected by copyright, trademark, and other intellectual property laws and is solely owned by us. You are expected to abide by the restrictions on the use of this content as outlined on the website.
  • All rights to this website and its content are reserved by us. The content may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed without our prior written consent. You are allowed to use the content for your personal and non-commercial purposes in accordance with intellectual property laws, and you may download and print one copy of any content specifically marked as available for download, but only for your personal, non-commercial use. You agree to not make any changes to the downloaded content and to keep any copyright, trademark, and proprietary notices intact. Any use or modification of the content without our authorization is strictly prohibited.
  • The trademarks, logos, and service marks displayed on this website are our exclusive property. Nothing on this website grants you any license or right to use any copyright, trademark, logo, service mark, or other proprietary interest belonging to us or any third party.

Use of The Site

  • You agree not to use the contact information found on the Site for any purpose not approved, including but not limited to marketing activities. You agree not to damage or interfere with the proper functioning of the Site, or to secretly obtain any system, data, personal information, or Content on the Site through any means. You also agree not to attempt to disrupt the operation of the Site in any way. The Site reserves the right to limit or terminate your access to the Site at any time, without notice to you.
  • You agree to use the Site in a responsible manner. For example, and not limited to, you agree that when using the Site, you will not:
    • Post false or defamatory information, harmful, harassing, offensive, or untrue information, or any information that is abusive, obscene, sexually explicit, or racially, ethnically, or otherwise objectionable, threatening, obscene, seditious, intrusive to personal privacy, disparaging, related to illegal activities, or damaging to the reputation or goodwill of the Site, or otherwise illegal;
    • Post information that is harmful to minors;
    • Stalk or infringe on the legal rights of other users;
    • Agree not to share information that violates another person's intellectual property rights or information that does not belong to you and for which you have no rights;
    • Refrain from uploading files to the Site that contain viruses, malicious software, or any other code that can harm or limit the functionality of the Site or another user's computer or data;
    • Avoid conducting or promoting surveys, contests, pyramid schemes, or chain letters on the Site;
    • Do not post information that could harm national unity, security, foreign relations, or public order, or information that incites criminal activity or hinders investigations, or information that insults other nations;
    • Avoid downloading files that you know or should know are not legally distributable;
    • Do not post misleading information or impersonate others, or share information that is highly offensive or threatening in nature.
    • You are prohibited from breaking any laws or regulations currently in place.
    • The Site should not be accessible on a network that allows multiple devices or users to use it simultaneously.
  • It is your responsibility to abide by the laws of the country from which you are accessing the Site. You agree not to use the information on the Site in a way that violates these laws. Additionally, you may not:
    • Use the Site in a manner that goes against any local, national, or international laws or regulations.
    • Engage in any illegal or fraudulent activities, or conduct that has such purposes or effects.
    • Block a user from registering on the Site without explanation.
    • Send any unsolicited advertising or promotional material, or any other similar form of solicitation (spam), or any material that you are not authorized to use, disclose, distribute, or share.
  • Guarantee, warrant, and certify that you either own the content you post on the Site (“User Content”), or have permission to use it, and that the User Content does not infringe upon the rights of any other person. You further guarantee that to the best of your knowledge, no legal action has been taken or threatened in relation to any User Content, including any trademarks, trade names, service marks, or copyrights that you may have used in connection with the User Content.
  • You acknowledge that certain areas of the Site may only be accessible to registered users, who may need to provide certain personal information and answer mandatory or optional questions to become a registered user. You represent and warrant that all information you provide to the Site is accurate, complete, and truthful.

Regulatory Powers

  • You acknowledge and agree that we have the right to:
    • Limit, deny, or restrict access to the Site or certain parts of the Site to specific users, including yourself, at our sole discretion.
    • Prevent a user from registering on the Site without explanation.
    • Suspend, cancel, or deactivate any user's account/registration for any reason that we see fit.
    • Use your name, logo, or any other trademark for marketing and promotional purposes if you have used any of our website's services. Such usage shall not harm your rights to your trademarks, names, and logos.
    • Utilize your data to analyze, develop, and create services, tools, and systems for customer benefits.

Confidentiality

  • We will keep user data, including manuscripts uploaded on this platform, completely confidential. All vendors are legally bound to maintain strict confidentiality of user data and have agreed not to share this confidential information with anyone unauthorized. Access to user data is limited to the person responsible or required to work on the document. We also adhere to relevant laws regarding the protection of personal information and take great care in handling our customers' personal information.
  • The data collected from users by us will be managed and maintained in accordance with our "Privacy Policy".

BREACH OF T&Cs

  • We will maintain complete confidentiality of user data, including manuscripts uploaded on the platform, and all vendors are contractually obligated to maintain the strict confidentiality of user data and have agreed not to disclose this confidential information to anyone unauthorized. Access to user data is limited to individuals who are in charge or required to work on the document. We also comply with applicable laws regarding the protection of personal information and take great care in handling our customers' personal information.
    • In response to a breach of the T&Cs by you, we reserve the right to immediately, temporarily, or permanently revoke your use of the Site, issue a warning to you, initiate legal proceedings against you for reimbursement of all costs and expenses incurred by us on an indemnity basis (including but not limited to reasonable administrative and legal costs), and disclose such information to law enforcement as deemed necessary.
    • We explicitly disavow any liability for actions taken by us in response to a breach of the T&Cs committed by you.
  • We hereby expressly disclaim all liability for any and all actions taken by us in response to a breach of the T&Cs committed by you.

Indemnity

  • You agree to bear all responsibility for any and all losses, expenses, damages, and costs that may result from your use of the Site and any violation of these Terms and Conditions. This includes reasonable legal fees and court costs. You also agree to compensate us and our affiliates and their directors, employees, contractors, agents, licensors, service providers, subcontractors, and suppliers for any losses, liabilities, expenses, damages, and costs that may result from a technical disruption caused by you.
  • We do not guarantee the quality, accuracy, or completeness of any Content on the Site unless otherwise explicitly agreed in writing. We and our employees, directors, shareholders, or representatives shall not be held liable for any direct, indirect, punitive, incidental, special, or consequential damages, or for any lost profits or revenues, business interruption, loss of data, or any other damages that may result from: (a) your use or inability to use the Site or reliance on any Content contained in this Site. (b) unauthorized access to or alteration of your transmissions or data. (c) loss of use, data, or profits related to the use or performance of the Site. (d) delays or interruptions in accessing the Site or related services, including due to maintenance operations, technical reasons, or force majeure events.(e) any other matter relating to the Site or the services available on the Site, or otherwise arising from the use of the Site, whether based on contract, tort, negligence, strict liability, or otherwise..

Changes to the Site and These Terms

  • The features of the Site may be adjusted or altered for individual users, or new features may be introduced without prior notice.
  • These Terms and Conditions are subject to change at any time, without notice and without liability, at our sole discretion. It is your responsibility to periodically check for any changes to these T&Cs, and your continued use of the Site after changes signifies your acceptance of the updated T&Cs.

Age Restrictions

  • Our website is not meant for use by individuals under 18 years of age for any products or services available on or through the site.
  • We do not process the personal information of individuals under 18 years of age intentionally or knowingly.
  • We do not process the personal information of individuals under 18 years of age intentionally or knowingly.

Disclaimers and Limitation of Liability

  • We make an effort to provide accurate information through this Site, but we cannot guarantee that it is entirely free of inaccuracies, errors, and/or omissions. The historical information included in this Site is for reference only and we reserve the right to modify the Content without prior notice.
  • The Site may contain links to external websites, known as "Embedded Sites". We are not responsible for the content of these Embedded Sites and the inclusion of links does not imply our endorsement. The links are provided for convenience only.
  • Keep in mind that internet transmissions are never completely private or secure. Any message or information you send to us or post on the Site may be read or intercepted by others, unless it is specifically noted that a message is encrypted. We are not responsible for any messages sent by you.
  • It is important to note that we do not make any representations, guarantees, or warranties, express or implied, regarding the services, Content on the Site, hardware, or software, except as specified in these T&Cs.

Grievance Redressal

  • If you have any issues or complaints regarding your use of the Site, please reach out to us at info@mjlclarivate.com, and we will respond to your concern within 14 days.